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Owned and operated by Restless Outdoors, our team is ready to answer questions about kayaks, rooftop tents, e-bikes, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days after purchase. Once in transit, delivery within the Continental U.S. typically takes 5 to 8 business days. Alaska and Hawaii are excluded from our shipping coverage.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number on the carrier's website or contact our team if you need help locating your shipment.
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Products must be in their original packaging and unused condition. Please email us or call to start a return and receive instructions.
Can I exchange an item for a different model?
Exchanges are available for items of equal or greater value, subject to availability. Contact our team with your order number and we will walk you through the process and any price differences.
How do I choose between your kayak models?
Our kayaks are designed for different paddling styles and experience levels. If you are unsure which model fits your needs, send us a message with details about where you plan to paddle and we will help narrow it down.
Are your rooftop tents compatible with most vehicles?
Our rooftop tents are built to fit a wide range of crossbars and roof rack systems. Check the product page for specific compatibility details, or contact us with your vehicle make and model for a personalized recommendation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to get back to every inquiry within one business day.
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Your personal and payment information is protected with industry-standard encryption at every step.
Hassle-Free Returns
Backed by our 30-day return window so you can shop with confidence for your next adventure.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
